Shipping Policy

We currently ship within Australia only.

Processing Time: Orders are processed within 1-2 days after completion. Please note that this is the time it takes to prepare your item for shipment, and does not include delivery time.

Delivery Options:

• Local Pickup (Hawthorn): Available by appointment only within 2 weeks of order completion. We will arrange a time that suits both parties.

• Flat Rate Shipping (Handkerchiefs): Shipped in a tracked letter.

• Flat Rate Shipping (Veils): Includes tracking and signature on arrival.

• Express Shipping: Available for both letters and parcels, with tracking and signature on arrival.

Delivery Times: Delivery is handled by Australia Post, and their processing times typically range from 1 to 8 days, depending on the location.

Tracking: All orders include tracking. You will receive your tracking number once your order has shipped.

Lost or Damaged Packages: In the rare event that your package is lost or damaged, we handle these situations on a case-by-case basis, with input from Australia Post. We strive to ensure every customer is satisfied with their experience, so please don’t hesitate to contact us if your delivery is not as expected.

Product Lead Time Policy

At Melbourne Creative Studio, all of our items are custom-made, personalised, and made to order. Below are the typical lead times for our products:

• Handkerchiefs: 3+ weeks

• Veil Embroidery Service: 4+ weeks after receiving your veil

• Custom Veil Orders: 4+ weeks

Please note that these times refer to production and do not include shipping.

Rush Orders:

• For handkerchiefs, we offer a Rush Add-On for $20, ensuring delivery in less than three weeks. This must be confirmed before placing your order, and we’ll agree if the delivery date is achievable.

• Rush orders for veils are available for a $50 fee and are accepted based on current workload. Please contact us to confirm availability.

Holiday Periods: During the Christmas period, please allow an additional 3 weeks to the standard lead times.

Multi-Product Orders: For orders with multiple products, the longest lead time applies, as all items are produced concurrently and shipped once the full order is complete.

Communication: We love keeping our customers informed! If you'd like a sneak peek at your item’s progress, just let us know. Once your order is fulfilled, you'll receive a notification from our website.

Please consider lead times when placing your order, and feel free to contact us directly with any concerns or requests.

Welcome to Melbourne Creative Studio. By using our website, you agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Melbourne Creative Studio’s relationship with you in relation to this website.

1. General

1.1. The term ‘Melbourne Creative Studio’ or ‘us’ or ‘we’ refers to the owner of the website.

1.2. The term ‘you’ refers to the user or viewer of our website.

1.3. Use of this website is subject to the following terms of use:

2. Website Use

2.1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.

2.2. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, personal information may be stored by us for use by third parties.

2.3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

3. Intellectual Property

3.1. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

3.2. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

4. Orders and Payments

4.1. All orders placed through our website are subject to acceptance and availability.

4.2. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information.

4.3. Prices for our products are subject to change without notice.

5. Custom Orders

5.1. Due to the custom nature of our products, we are unable to accept change of mind requests.

5.2. If you are not satisfied with your purchase, please contact our customer service team at melbournecreativestudio@gmail.com with your order number. We value your satisfaction and are committed to working closely with you to reach a resolution if any issues arise with your custom order.

6. Returns and Exchanges

6.1. Returns and exchanges are only accepted for defective or damaged items.

6.2. If you believe your item is defective or damaged, please contact us within 7 days of receipt with photographic evidence of the defect or damage and we will work with you to find a resolution.

7. Shipping

7.1. Shipping costs are calculated at the time of purchase and are subject to change at any given time.

7.2. We are not responsible for delays or damages caused by shipping carriers.

8. Limitation of Liability

8.1. To the fullest extent permitted by law, Melbourne Creative Studio shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use the website or for the cost of procurement of substitute goods and services, or resulting from any goods or services purchased or obtained through the website, or resulting from unauthorized access to or alteration of your transmissions or data, including but not limited to, damages for loss of profits, use, data, or other intangible, even if Melbourne Creative Studio has been advised of the possibility of such damages.

9. Governing Law

9.1. These terms and conditions are governed by and construed in accordance with the laws of Australia, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

10. Changes to Terms of Service

10.1. Melbourne Creative Studio reserves the right to revise these terms and conditions at any time by updating this posting. You should visit this page from time to time to review the current terms because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this website.

By continuing to use our website, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

Melbourne Creative Studio is committed to protecting your privacy. This privacy policy outlines how we collect, use, and protect any information you provide when using our website.

1. Information Collection

1.1. We may collect personal information such as your name, email address, mailing address, phone number, and payment information when you place an order or sign up for our newsletter.

1.2. We may also collect non-personal information such as your browser type, operating system, and IP address to help us improve your experience on our website.

2. Use of Information

2.1. We use the information you provide to process your orders, respond to your inquiries, and send you marketing communications.

2.2. We may use non-personal information for internal purposes such as data analysis and website improvements.

3. Information Sharing

3.1. We do not sell, trade, or otherwise transfer your personal information to outside parties except as necessary to process your order or comply with the law.

3.2. We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

4. Data Security

4.1. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

5. Cookies

5.1. Our website uses cookies to enhance your experience. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

6. Third-Party Links

6.1. Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites.

7. Changes to Privacy Policy

7.1. Melbourne Creative Studio reserves the right to update this privacy policy at any time. Any changes will be posted on this page.

8. Contact Information

8.1. If you have any questions about this privacy policy, please contact us at: melbournecreativestudio@gmail.com

By using our website, you consent to our privacy policy.